Frequently Asked Questions
Everything you need to know about enhancing your living space with Lissaire.
What is the typical shipping timeframe for furniture items?
Standard shipping for small home decor takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our white-glove delivery partners.
Do you offer a warranty on Lissaire home products?
Yes, all Lissaire furniture and lighting products come with a one-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home textiles and rugs?
We accept returns on unused textiles and rugs within 30 days of delivery. Items must be in their original packaging and free from signs of use or pet hair to qualify for a full refund.
Are your wood products sustainably sourced?
At Lissaire, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna for larger purchases.